All gaming products and services (denoted as “Services”) brought to you by rnr.poker along with its affiliates, partners, and subsidiaries (referred to as “We”, “Us”, “Our”, or “rnr.poker”) via the website rnr.poker (known as the “Website”) are governed by these Service Terms (referred to as the “Terms”). IT IS CRUCIAL THAT YOU READ ALL THE TERMS BEFORE UTILIZING OUR SERVICES. “YOU” DENOTES IDENTITIES LIKE “YOUR”, “USER”, OR “PLAYER”. If any clause in the rnr.poker Service Terms is subsequently deemed unlawful or invalid by any legal or regulatory bodies, it won’t impact the applicability of the rest of our Service Terms. The choice to discontinue using any feature of our rnr.poker website if you disagree with our Service Terms solely lies with you.
The conditions of use, referred to as the “Agreement”, lay out the conditions under which you may utilize rnr.poker’s online poker service, the Poker Lounge (“Poker Lounge”, “Website”, “Site”). You should read them in their entirety before using Poker Lounge.
Please note that rnr.poker isn’t liable for any violations of this Agreement’s terms and conditions by any rnr.poker user, nor does it assume any responsibility related to the conduct of any user violating any policy or rule specified by rnr.poker in connection with the Poker Lounge.
1. TERMINOLOGY AND UNDERSTANDING
The following terms in this Agreement bear the following meanings (unless the context clearly indicates otherwise):
“Administrator” refers to a Club Manager or a Member authorized to manage and cancel Poker Tables, set the parameters of Poker Tables, schedule Poker Tables, and carry out other administrative tasks related to Poker Tables;
“Club” represents a poker club set up by a User via the Poker Lounge;
“Club Manager” denotes a User who forms a Club;
“Poker Table” signifies an online poker game using the Poker Lounge;
“Poker Tournament” represents an Poker Table that’s a tournament; and
“Member” indicates a User who is part of a Club but not the Club Manager.
You are a User;
The Poker Lounge is a Game;
The software created by rnr.poker concerning the Poker Lounge is part of the Software;
All login details associated with the Poker Lounge including account numbers, Club and User Ids, Club invitation codes, and the Poker Lounge passwords are Login Credentials.
rnr.poker retains control over:
The inception, maintenance, and termination of Clubs;
Allocating, maintaining or revoking Club Manager status;
Allocating, maintaining or revoking Member status; and
Allocating, maintaining or revoking Administrator status.
The conclusion of rnr.poker’s management regarding any aspect of a Club, or your use of the Poker Lounge (including your Club and membership status) is conclusive and won’t be open to scrutiny or appeal.
3. DUTIES OF CLUB MANAGER
If you’re a Club Manager, you must follow all instructions and guidelines about the Poker Lounge provided on the Site periodically.
Club Managers are representatives of rnr.poker and need to portray rnr.poker and the Poker Lounge positively to Members and the general public. You should refrain from any conduct that could tarnish rnr.poker’s reputation or adversely affect rnr.poker’s interests.
Besides, if you’re a Club Manager, you agree to:
Operate the Club responsibly and sincerely;
Safeguard your User account and access to Club management features from unauthorized use, without limiting your duties under the Terms & Conditions;
Provide primary support to Members for help on Club-related issues (excluding disputes between Members), and strive to resolve such issues (with the help of rnr.poker’s support team if needed);
Be the first point of contact for all disputes between Members relating to your Club and try to resolve such disputes without resorting to rnr.poker;
Treat Members fairly and respectfully;
Respect the privacy of Members and process their personal data in accordance with our Terms & Conditions;
Use member blocking only for blocking Members after considering the well-being of the Club;
If you’re a Club Manager, you should nominate one of its Members to succeed you in case you leave the Club or can’t perform your duties as Club Manager;
Immediately inform us of any known or suspected fraud, chip-dumping, collusion, money laundering, or any illegal or prohibited behavior which you become aware of in relation to your Club; and
On forming a Club, the Club Manager must choose a Club name.
In addition to Clause 3.4, the Club Manager mustn’t choose a Club name, logo, or image that:
is offensive, illegal, obscene, indecent, abusive, pornographic, slanderous, defamatory
4. MEMBER OBLIGATIONS
As a Member, you pledge to:
Execute your role responsibly and with utmost sincerity;
Ensure all interactions with other Members are fair, respectful, and considerate;
Secure your User account and Club management features against unauthorized access;
Contact your Club Manager as the first line of communication for all Club-related queries, concerns, and disputes;
Promptly report any suspected illegal activities such as fraud, chip-dumping, collusion, or money laundering to us, as outlined in our Terms & Conditions;
Refrain from any actions that might negatively affect the reputation of rnr.poker or its associated companies.
If you’re inviting others to join your Club, avoid spamming or intrusive solicitation methods. Every Member bears sole responsibility for the content of their emails.
5. PROMOTIONAL CONTENT
Using the Poker Lounge to promote any services or products other than rnr.poker’s (by linking to third-party websites or displaying third-party advertisements) is prohibited. Directing Members to play online poker on websites of rnr.poker’s competitors is not allowed.
Posting links on the Site to any third-party website that promotes a competitor of rnr.poker, implies an association or endorsement by rnr.poker, or violates any term of our Terms & Conditions is not permitted.
You’re allowed to link to the Site from your own website or from an email sent by you, given that it’s done fairly, legally, and without harming our reputation or taking undue advantage. You must not suggest any association, approval, or endorsement on our part where none exists. This linking right is non-transferable. We reserve the right to revoke this right at any time.
6. FINANCIAL BENEFITS
The the Poker Lounge is purely for personal entertainment purposes, whether you’re a Club Manager or Member, and must not be used to generate any financial profit or other monetary advantages for you or any other User. Prohibited practices include:
Establishing an escrow account or any similar online/offline system to distribute funds based on the outcome of any the Poker Lounge game or tournament;
Imposing or receiving a fee from any Member for Club membership;
Earning money or any other form of compensation from advertising revenue, without derogating from Clauses 5.1 or 5.2.
7. CONFIDENTIALITY AND USER IDENTIFICATION
By agreeing to these terms, you understand that the Poker Lounge games may include participants who are acquainted with each other or playing from the same physical location. You affirm that it is legal for you to partake in Poker Lounge in your current location.
Your rnr.poker player account User ID doubles as your Club Manager or Member ID, displayed to other Members and Managers in the the Poker Lounge lobby. As such, those who know your Club identity will also know your rnr.poker player account User ID. If you disagree with this, you must not use the Poker Lounge. Each user is only allowed a single, unique User ID.
rnr.poker reserves the right to review Club chat logs to ensure adherence to our Terms & Conditions.
You consent to receive emails about Club activities, such as game schedules, results, and standings. You can opt out of these emails at any time on a Club-by-Club basis. Unless you opt out from a particular Club’s emails, you’ll receive these emails even if you’ve opted out of receiving promotional or other emails related to the Site.
8. SYSTEM UPKEEP
Occasionally, rnr.poker may need to suspend the Poker Lounge for maintenance or other reasons specified in the Terms & Conditions. We will try to give notice of such suspensions. Such suspensions might necessitate the cancellation of scheduled games, for which the Club Manager isn’t responsible.
Members should understand that such suspensions are beyond the Club Manager’s control. Any queries regarding suspension should be directed to the Club Manager.
Club Managers agree to handle Member queries relating to any such suspensions.
You can unregister from a game at any time until two minutes before it’s scheduled to start. Failure to play a registered game without unregistering in time will result in a forfeit of your buy-in, with no refunds from rnr.poker.
9. DISHONEST PRACTICES
rnr.poker expects all users of the Poker Lounge to refrain from fraudulent or dishonest behavior. Committing, aiding, encouraging, or supporting any fraudulent, dishonest, or illegal behavior is strictly prohibited.
We take dishonest practices very seriously. Any user found engaging in fraudulent behavior may be reported to relevant authorities and any other measures rnr.poker may take under this Terms & Conditions.
The Club Manager must actively monitor Club activities for signs of fraudulent behavior and report any known or suspected fraudulent behavior in compliance with Clause 3.3.
Every Member should remain vigilant for signs of fraudulent behavior in their Club and report any known or suspected fraudulent behavior in compliance with Clause 4.1.
10. TEMPORARY HOLD AND CONTRACTUAL INFRACTIONS
Should we suspect you might be infringing any clause of these Terms & Conditions, or for any other valid cause, rnr.poker holds the right to promptly:
Limit or halt your access to the Site or any of its components, including but not limited to any Club in which you are a Club Manager or Member, or the overall the Poker Lounge;
Halt or cancel any Poker Table or any other Club-related event;
Put a Club’s operation on hold; and/or
Shut down a Club.
In the event of established infringement of any clause of these Terms & Conditions, rnr.poker holds the right to promptly:
Dissolve this Contract;
Restrict or permanently block your access to the Site or any of its components, including but not limited to any Club in which you are a Club Manager or Member, or the overall the Poker Lounge;
Halt or cancel any Poker Table or any other Club-related event;
Put a Club’s operation on hold or permanently shut it down;
Confiscate all funds in your User account;
Close your User account;
Initiate legal proceedings against you; and/or
Implement any other action rnr.poker deems necessary.
11. LIABILITY AND COMPENSATION
You agree to indemnify, protect, and hold rnr.poker and its shareholders, directors, and employees harmless from any claims, demands, liabilities, damages, losses, costs and expenses, including legal fees and other charges of any kind, that may arise due to:
Your infringement or alleged infringement of this Agreement, whether in part or in full;
Any violation or alleged violation by you of any law or third-party rights in connection with the Poker Lounge;
Any Fraudulent Behavior or alleged Fraudulent Behavior you’re involved in related to the Poker Lounge; and
Your use of the Poker Lounge or usage by any other individual accessing the Poker Lounge using your Login Credentials, whether authorized by you or not.
Under no circumstances, including negligence, shall rnr.poker be liable for any extraordinary, incidental, direct, indirect, or consequential damages (including damages for loss of business profits, business interruption, loss of business information, or any other monetary loss) arising from this Agreement, even if rnr.poker had prior knowledge of such potential damages or if such losses were reasonably foreseeable.
No part of this Agreement shall limit a party’s liability for personal injury or death resulting from their negligence, or for theft or fraud committed by that party.
rnr.poker reserves the right to revise or modify this Agreement or any part thereof at any time without prior notification. You will be bound by such amended Agreement 14 days after its posting on the Site. We recommend you check the Site regularly to review the terms and conditions of the current Agreement. Your sustained use of the Site signifies your consent to any amendments to the Agreement.
13. PARTIAL INVALIDITY
If a clause of this Agreement is deemed illegal, invalid, or unenforceable in any jurisdiction, it will not affect the legality or enforceability of the remaining provisions in that jurisdiction or the legality or enforceability of that or any other provision in other jurisdictions. If any provision is void but could be valid if some part of it were removed or altered, the provision in question shall apply with the necessary modification to make it valid.
14. TRANSFER OF RIGHTS
At any given moment and without any prior notification, rnr.poker holds the authority to transfer this Agreement, either in its entirety or portions of it. On the other hand, your rights and duties under this Agreement cannot be transferred by you.
The website RockNRollaCasino is operated by Rok N Rolla Systems N.V, Abraham de Veerstraad, a company registered by the Government of Curaçao, as an Information Provider legally authorized to conduct online egaming operations from Curaçao.
2. INFORMATION COLLECTED
2.1 The Personal Information which we may request to use and process shall include, without limitation:
2.1.1 Any of the information that you provide to us when filling in the forms on our account registration pages, as well as any other data that you submit to us via the Website or email (e.g. first and last name, date of birth, physical address, email address, phone number);
2.1.2 Correspondence made via the Website, email, telephone and web chat or through other means of communication;
2.1.3 Survey participations or any other customer assessments that we may carry out from time to time;
2.1.4 All customer account transaction history, whether this takes place through the Website(s) or via other means of communication;
2.1.5 Website logins and their details, including traffic data, GeoIP location data, weblogs, activity logs and other traffic information recorded on the system.
3. USE OF INFORMATION COLLECTED
3.1 We will use the Personal Information we collect from you to be able to deliver our Services and for the following purposes:
3.1.1 Processing your bets and transactions. This includes your use of online payment systems;
3.1.2 Providing you with customer support service, including assistance with setting up, operating and managing your account;
3.1.3 Complying with legal and regulatory responsibilities;
3.1.4 Creating personal profiles for our customers, which may lead to Loyalty Points and Rewards;
3.1.5 Undertaking necessary measures for Member Account security and to identify the required verification checks;
3.1.6 Analyzing customer trends through market study assessments (participation in surveys, if any are sent to you, is not obligatory and you always have a choice as to whether you would like to partake);
3.1.7 Providing our registered players with information about our promotional offers, products and services, or providing promotional information from our selected business partners, associates and affiliates, where players would have specifically consented to receiving marketing material;
3.1.8 Monitoring and investigating transactions for the purposes of preventing fraud, money laundering and other irregular gaming activities.
4. MARKETING COMMUNICATION
4.1 Unless you have elected not to receive promotional information, we may also use your Personal Information, including your email address and phone number, to provide you with marketing communications regarding products, services and promotions. This may also include information about other gaming products and services from our business partners (such as game providers), which would have been carefully selected by us. Should you prefer to stop receiving marketing and other advertising material, you may opt out of this service by administrating your account settings or by contacting our customer support service on [email protected].
You are also to note that by accepting any contest prize or winnings from us, you consent to the use of your name and likeness for advertising and promotional purposes without additional compensation, except where prohibited by law.
5. OBTAINING PERSONAL INFORMATION
5.1 We shall not collect any Personal Information about you without your knowledge. We may however automatically collect certain data and receive personal information about you where you would have provided such information using our services and through your interactions with us.
We may also receive certain Personal Information from online vendors and service providers, as well as from customer lists lawfully acquired from third-party vendors. In addition, we retain the right to engage the services of third-party service providers to provide technical support, to process your online transactions and to maintain your Member Account.
6. SHARING OF PERSONAL INFORMATION
6.1 We may pass information that you have given us to other entities within our group of companies and to our business partners. These companies may include our parent companies, their parent companies and all of the subsidiaries of these respective companies, as well as other companies with whom we carry out business and hold necessary agreements. Data processing of your information may be undertaken by Rok N Rolla Systems N.V. or by another company in the group of companies, which may use a third party to fulfill such data processing needs.
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves transmission of data. We may therefore also disclose information that you have given us to our business partners, suppliers and sub-contractors for the performance of any contract obligations we may have entered into with them or you. Details of any third party to whom your financial information may be passed on to for the fulfillment of your use of our services, shall be made available to you.
Nevertheless, your Personal Information will always be safeguarded in accordance with legal requirements, for this reason it shall not be passed on to third parties, unless such disclosure is deemed suitable for your participation in our business and in the business carried out in collaboration with any of our business partners. This shall include the processing of your requests in relation to your use of our Brand/Website and/or the Games/Products or our business associates or unless the law expressly requires it. Relevant authorities, regulators, employees of the Company, more specifically those forming part of Customer Support Team and the Payments & Anti-Fraud teams as well as other selected employees, shall also have access to your Personal Information for the purpose of executing their duties and providing you with assistance. You hereby consent to such disclosures.
7 SELLING AND RELEASING OF DATA
7.1 We do not sell personal data about our customers to third parties. However, we may release personal data if we acquire any new businesses. Should the Company undergo any changes to its structure such as a merger, acquisition by another company or a partial acquisition, it is most likely that our customers? personal data will be included within the sale or transfer. We will, as part of our policy, inform our customers by email prior to affecting such transfer of personal data.
We further reserve the right to release personal data when we believe that release is appropriate in order to comply with the law, or to enforce our Terms and Conditions, or to protect our rights, property, or safety, and also for the protection of any other companies within our group of companies.
8. LAWS AND REGULATIONS
RETENTION OF PERSONAL DATA
8.2 As stated under our Terms and Conditions both, you and the Casino can decide to have your Member Account closed at any time. Following closure of your account, we will retain your personal data on record for as long as required by law. This data shall only be used should it be required by competent authorities in cases of enquiries regarding financial and fiscal records, fraud, money laundering or investigations into any other illegal activity.
8.3 You may always contact us should you wish to:
8.3.1 Confirm the accuracy of the personal information we have collected about you;
8.3.2 Enquire about our use of your personal information;
8.3.3 Prohibit future use of your data for marketing purposes;
8.3.4 Update any information that you have provided us with, provided that in such cases you shall provide any evidence we may reasonably require to effect such changes. It is illegal to provide us with false information about you and it is your responsibility to ensure that we are always updated with your correct data.
Cookies are small text files that are stored on your computer or equipment when you visit certain web pages. They record your preferences and send information from your browser, in order to help improve your Website experience and deliver a better and more personalized service. Furthermore, some of the cookies we use are essential for the Website to operate.
If you wish to delete any cookies already stored on your computer or stop the cookies that keep track of your browsing patterns on this Website, you can do so by deleting your existing cookies and managing your browser’s privacy settings to block them. We recommend that you do not block or delete your cookies as this may restrict your use of our Website.
SECURITY OF PERSONAL DATA
8.5 We are committed to providing secure services to players, and we will take all reasonable precautions to ensure that all the data that you have submitted via the Website remains safe.
We use 128-bit SSL (Secure Socket Layer), the technology employed by many legal and financial institutions to guarantee the safety of all transactions performed on the Website. We only work with reputable and trusted payment processing providers to make sure that players deposits and withdrawals are handled carefully and according to industry standards.
Player accounts can only be accessed with the players unique ID and password. The player is responsible for keeping their login information confidential and making sure it cannot be accessed by another person.